Finnair introduces more individualised service in longhaul business class

Finnair flight attendant pouring green tea to a man in business class
Inflight service in Finnair business class, Photo: Finnair

Finnair today unveiled some changes in their longhaul business class service to and from Helsinki airport which will be introduced next year.

According to the press release Finnair will start offer a wider range of dining and wine options, which will be served on demand, whenever the passenger wishes during the flight, and there will be a new Nordic design and Nordic touch.

Piia Karhu, Senior Vice President of Customer Experience at Finnair, explains what this is all about.

“More than ever, our Business Class customers enjoy the opportunity to customize their travel and dining experience”. “Our objective is to create an unspoken bond with our guests, every time they fly. We have dedicated cabin crew personnel for business class passengers, providing a more individual service, with the aim of setting new standards for comfort and overall well-being onboard Finnair flights.  

Finnair will also introduce the Finnish tradition Kahvikutsus, coffee with seven different cookies or treats, on flights departing from Asia in the morning. These could include Carelian pies, cinnamon buns or coffee cakes.

There will also be some changes in the cabin interior of the Airbus A350 with new cabin textiles and amenities, including new seat covers and pillows, blankets and chinaware, from Finnish design firm Marimekko, like before.

The new business class service will be introduced on 7 February 2018 on flight to Seoul, Tokyo and Shanghai. It will then be introduced on all remaining longhaul routes during the spring and summer.

Read all Finnair flight reviews here!

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My interest in premium travels and frequent travels started in the 90’s, so to date I have over 20 years of premium travel experience. will mostly be about my own experiences, based on my own knowledge and my travel history, but you will also find news items, analyses, tips and tricks and reports from events.

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